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Bay Fresh Flowers Ltd. guarantees you the finest, premium product available. If the product does not live up to our guarantee, simply call, or return it within 24 hours and we will be pleased to replace it for you.

Non-perishable gifts that are not part of a perishable arrangement, or planted container, will be replaced or refunded within 10 days, provided they are returned in their original packaging and condition, along with the receipt.

Sales Tax

Every order you place with Bay Fresh Flowers for delivery in B.C. will be charged a Goods and Services tax of 5%, and a 7% Provincial Sales Tax. Delivery to most other Provinces in Canada will be taxed a 5% Goods and Services tax only. World Wide and USA delivery orders will be taxed a 5% Goods and Services tax on the service charge portion only.

Order Changes

If you require changes to an order, such as an address or card message change, please call our Customer Service Department at (604) 687-9232 or toll free at (866) 687-9232.

Please be advised that we are unable to cancel, or make changes to an order that has already been delivered, or is in the process of being delivered.

Regular Delivery Areas

Delivery areas include; Vancouver, Burnaby, North Vancouver, West Vancouver, Richmond, Coquitlam, Port Coquitlam, Port Moody, Surrey, Horseshoe Bay, Deep Cove and New Westminster 6 days a week. Statutory Holidays may affect delivery schedules.

Delivery Charges

Bay Fresh Flowers local delivery charges are calculated by postal code zones. Online charges are based on our regular delivery times and schedules. Various delivery methods are available, such as Rush, Same Day, Next Day, Monthly, etc. Charges for these services may vary and can be confirmed by calling (604) 687-9232 or toll free at (866) 687-9232. Delivery charges for a particular level of service are the same whether you are placing your order online, in our store, or by phone.

Substitution Policy

Occasionally substitutions may be necessary due to seasonal conditions, fresh product availability, and container changes. Care is taken to maintain the style, theme, and colour scheme of the order, always using fresh product, and quality containers of equal, or higher value. When ordering fresh product of one variety, such as roses or orchids, we will do our very best to match the variety and colour chosen, but will substitute if the product is unavailable.

Payment Methods – Online

Visa, MasterCard, American Express and cheque payments are accepted for payment of online orders.

Business Hours

Bay Fresh Flowers Ltd. is open from Monday through Friday from 8:30am to 6:00pm, on Saturday from 10:00am to 5:00pm, and on Sunday we are closed. Please visit our website at www.bayfreshflowers.ca to place your order.

Holiday Orders

In order to ensure on-time delivery during the busy holiday seasons, please place your order at least two (2) days prior to the following holidays: Thanksgiving, Christmas Day, Boxing Day, New Year’s Day, B.C. Family Day, Valentine’s Day, Easter, Mother’s Day, Victoria Day, Father’s Day, Canada Day, B.C. Day, and Labour Day.